Track Your Shipment

Click the button below to enter your order number and email address to view real-time tracking information.

Shipping Information

• Processing Time: 2-3 business days (Monday-Friday, excluding holidays)
• Shipping Time: 5-10 business days after processing
• Total Delivery: Approximately 7-13 business days from order placement
• Carriers: USPS, UPS, or FedEx (based on size and destination)
• Tracking Updates: You'll receive an email with tracking information once your order ships

What If My Tracking Isn't Updating?

• Tracking information may take 24-48 hours to appear after you receive the shipping notification
• Carriers may not scan packages at every checkpoint, so updates might be delayed
• If tracking shows no movement for 5+ business days, please contact us
• Weekend and holiday deliveries may cause delays in tracking updates

Didn't Receive Tracking Information?

• Check your spam/junk folder - tracking emails sometimes end up there
• Verify the email address on your order is correct
• Contact us at contact@pynvo.com with your order number
• We'll resend your tracking information within 24 hours

Damaged or Missing Package?

• Damaged Package: Take photos immediately and contact us within 48 hours at contact@pynvo.com
• Lost/Missing: Contact us if tracking shows delivered but you haven't received your package
• Significantly Delayed: Reach out if your order is delayed beyond the estimated delivery date
• We're here to help! We'll work with you to resolve any shipping issues quickly

Need Help?

Our customer service team is here to assist you with any shipping or tracking questions.